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F.A.Q.

Online orders

From our homepage you can proceed in two ways: if you wish to browse Amedei’s product range, please click on a category and select your items of interest.
If you are looking for a specific product, type in the “Search” box one or more terms related to your desired item. A list of matching products will appear.

You can order our products via our online shop at the address amedei.it. First, browse the categories and select the items you are interested in.
Once you have added your desired products to your shopping cart, you can proceed to the following steps to submit your order.

Absolutely not. You can edit your products and quantities as many times as you wish and decide to not submit your order.

No, you don’t. The items you add will be reserved for you only after your payment.

Our available payment methods are PayPal.

All payments made through our website are secure according to the standards of PayPal.

A promo code is a coupon that will let you get a discount under special promotions. You will be informed about the required conditions to receive codes each time via our Newsletter, normally in occasion of a special event. If you have a promo code, all you need to do is enter its digits in the dedicated field in the final page of your order: the discount will be automatically calculated and immediately visible to you.

To check your order status, please log in to your personal area and click “My orders”. Remember that our customer care staff is available for further information.

Shipping

We currently offer flat rate shipping, either U.S. Postal Service or FedEx depending on the order. If there are carrier limitations at the delivery address, please include a note with your order or notify customer service.

Orders ship within one business day and deliver 2-7 days from the order date, though most deliver within 3 days of shipment. Packages going through warmer regions are always scheduled to deliver within 3 days of shipment and may include frozen gel packs and insulation as needed.

A tracking email will be sent by the carrier as a courtesy to help you track your order’s progress (please allow up to several hours for updates to show). Please contact customer service with any other questions about your order’s status.

Signatures are not required, and packages may be left at the door, in the mailbox, or in a lockbox. You may activate carrier notifications for your tracking number to receive prompt delivery confirmation.

You may return most new, unopened, non-perishable items within 7 days of delivery for a full refund. We’ll pay return shipping costs if the return is a result of our error.